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Frequently Asked Questions


Q.1 - I could not register my User Id, so what can I do?
Ans: On registration screen, few fields are mandatory. Please check the information filled properly before proceeding for registration. Please ensure that, only alphabets A to Z or numbers 0 to 9 are used in upper case or lower case while generating user Id and password.

Q.2 - How many days before can I reserve e-ticket?
Ans: You can reserve your e-ticket through internet before 60 days from expected journey date (excluding date of journey). Seat reservation booking facility will be closed before one hour on proposed journey date and schedule departure time of bus service or up to the time of printing of reservation chart, which ever is earlier.

Q.3 - What are the e-ticket booking hours?
Ans: e-ticket booking / cancellation timings are 00:05 To 23:30 IST.

Q.4 - How can I search Boarding (from stop) / Destination (to stop) name or code?
Ans: Please enter atleast Three letters of bus station name or bus stop name in from stop to stop field on screen and click the search button (symbol of magnifying glass). After this, view window will be pop up with matching bus station names and bus stops. You can select desired bus stop from this view window by clicking on the bus stop code.

Q.5 - I do not know the names of bus stations situated at big cities like Mumbai,Pune,etc. what can I do?
Ans: The system takes care of such problems, you have to enter the city name in 'from stop' / 'to stop' only. The Bus services departing from all bus stations in the city will be displayed.

Q.6 - Can I book concessional e-ticket?
Ans: Concessional fare ticket will be available for senior citizen, Amrut senior citizen, mahila samman yojana, blind, handicap on e-ticket booking.The conductor will verify the photo identity which mentioned in the ticket. Concessional fare tickets can be booked at MSRTC bus stations or from any authorized booking agents.

Q.7 - Till when can I cancel my e-ticket?
Asn: - You can cancel your E-Ticket before four hrs scheduled departure time of originating bus station. No. refund will be given after expiry of permissible period of cancellation to cancel E-Ticket we need to login then go to my tickets link on the left navigation bar, select ticket to be cancelled and click on cancelled link.

Q.8 - What are the cancellation charges applicable?
Asn: - Cancellation is allowed before four hrs departure time of originating bus station. following cancellation charges are applicable.
  1. 10% of the ticket fare will be deducted if the ticket is canceled 24 hours before the departure time.
  2. 25% of the ticket fare will be deducted if the ticket is canceled 12 hours before the departure time.
  3. 50% of the ticket fare will be deducted if the ticket is canceled 4 hours before the departure time.
The departure time means departure time of the originating bus station. Reservation charges and convenience charges including Govt. Service tax charge are not refundable.

Q.9 - Can I get refund of fare in case of non performance of journey?
Asn: - No refund.

Q.10 - How can I get refund of fare, in case of cancellation of bus service by MSRTC or change in bus service type i.e. Shivneri to Semi Luxury?
Ans: The refund of fare in case of change in bus service, cancellation of bus service, breakdown of bus service, fare difference due to fare cut will be made through respective bank A/c only and no cash refund will be given to passenger. For getting refund passengers have to submit e-ticket print out to the Chief Manager of respective MSRTC Depot. Chief Manager will initiate the refund procedure with Payment Gateway Company/Bank & the refund will be received by the passenger automatically with in a week in his bank account. If not, mail details with "Transaction Id ∧ PNR No" as displayed on your e-ticket ∧ date of submission of e-ticket to msrtchelpdesk@gmail.com. Due to cancellation of bus services, the passenger will not be compensating by MSRTC in any condition.

Q.11 - How refund of fare will be done in case of cancellation of e-ticket?
Asn: Refund of fare will be made through respective bank account only.No cash refund will be given to passengers. For cancellation of e-ticket submit e-ticket information on screen provided on the site.

Q.12 - Can I allow to change the date, time of journey, name, gender, age, etc.?
Asn: Once you have booked your e-ticket, you will not be allowed to change the date and time of journey. You cannot replace the name, gender, age, etc. In such case you will have to cancel e-ticket first and re-book with the desired date, time, etc.

Q.13 - What happens if I do not see /receive the ticket, however any Bank A/C / Credit /Debit Card is charged?
Asn: If you are not able to see / view the ticket, Please check the same under My Ticket is reflecting in the same. If not, then in case of debit to your Bank A/C, the money will be refunded back to you, within 7 working Days from the date of transaction / Processing of refund request. In case of debit to your Credit / Debit Card, the money will be refunded back to your card within 14 days from the date of transaction /Process in refund request. If you do not receive the refund in the stipulated time, the passenger is requested to follow up with their respective bank /Credit/Debit Card issuing bank.























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MSRTC - About Us
The Maharashtra State Road Transport Corporation is established by State Government of Maharashtra as per the provision in Section 3 of RTCAct 1950.

The M.S.R.T.Corporation is operating it's services by the approved scheme of Road Transport Published vide Notification MVA 3173/30303-XIIA dated 29.11.1973 in the official gazette.

The area covered by the scheme is entire area of the State of Maharashtra. The undertaking is operating stage and contract carriage services in the entire area of the state of Maharashtra except S.T. undertaking defined under Section 68 A (b) of M. V. Act and other exception published in the scheme.

The Present Maharashtra State Road Transport Corporation(M.S.R.T.C.) represents the confluence of three streams for providing passenger road transport in the public sector. These related to the Pre-1956 Reorganization states of Bombay, Madhya Pradesh and Hyderabad.

First bus having been flagged off from the Pune to Ahmednagar in 1948.

It's a story that had a hesitant beginning, with many people then not giving the State Transport (ST) bus service more than a couple of years of existence. Standing today, its position of strength speaks for itself - 16,000-odd buses, 1,01,000 employees, about 65 lakh citizens utilizing the service daily.

Tracing the history that saw this development, we go back to the 1920s, when various entrepreneurs started their operations in the public transport scenario. Till the Motor Vehicle Act came into being in 1939, there were no regulations monitoring their activities, and this resulted in arbitrary competition, unregulated fares.

The implementation of the act rectified matters to an extent. The individual operators were asked to form a union on defined routes in a particular area. This also proved to be beneficial for travelers as some sort of schedule set in, with a time table, pick-up points, conductors, and fixed ticket prices. Thus continued the state of affairs till 1948, when the then Bombay State Government, with the late Morarji Desai as the home minister, started its own state road transport service, called State Transport Bombay. And the first blue and silver-topped bus took off from Pune to Ahmednagar.

The driver and conductor used to wear khaki uniforms and peak caps. There were 10 makes of buses in use then - Chevrolet, Ford, Bedford, Sedan, Studebaker, Morris Commercial, Albion, Leyland, Commer and Fiat.

In the early 1950s, two luxury coaches were also introduced with Morris Commercial Chassis. These were called Neelkamal and Giriyarohini and used to ply on the Pune-Mahableshwar route. They had two by two seats, curtains, interior decoration, a clock and green tinted glasses.

In 1950, a Road Transport Corporation Act was passed by the Central Government and it delegated powers to states to form their individual road transport corporations with the Central Government contributing one-third of the capital. The Bombay State Road Transport Corporation (BSRTC) thus came into being, later changing its name to MSRTC with the re-organization of the state.

The ST started with 30 Bedford buses having wooden bodies, coir seats and the fare charged on the Pune-Nagar route was nine paisa per passenger per mile. Having seen the ST undergo many changes, lists them off as- increasing the seating capacity from the original 30 to 45 to the present 54, introduction of all-steel bodies to replace wooden bodies to make them stronger and cushion seats for more comfort. Later, in 1960, aluminium bodies were introduced as steel corrodes, especially in coastal areas, and the colour code also changed to red from the blue and silver. A partial night service was launched in 1956; the overnight service about a decade later and the semi-luxury class came into being during the Asian Games in 1982.

Significantly, the ST does not only carry people but also takes care of the postal mail, distribution of medicines, newspapers and even tiffins to children studying in the bigger towns. In rural areas, it aids farmers to transport their goods to the cities. All this in the face of bad roads, recurring losses, hiked taxes and yet it retains its identity of a transport service for everybody.

No matter what, the ST reaches every village that is connected by road, however bad it may be, truly living up to its motto of `jithe rasta, tithe ST' (where there's a road, there's a ST bus)!

MSRTC - Privacy Policy

As a general rule, this portal does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually. This portal records your visit and logs the following information for statistical purposes, such as Internet Protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider's logs. If MSRTC portal requests you to provide personal information, you will be informed how it will be used if you choose to give it and adequate security measures will be taken to protect your personal information.


MSRTC - Terms & Conditions

This website is designed, developed and maintained by Maharashtra State Road Transport Corporation, Government of Maharashtra (hereafter MSRTC & GoM). The content for the website is provided by MSRTC and by accessing this website, you unconditionally accept to be legally bound by the terms and conditions. If you do not agree to the mentioned terms and conditions, please do not access the website. Efforts have been made to ensure the accuracy and currency of the content on this website; however, the same should not be interpreted as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify / check with the concerned Department(s) and / or other source(s), and obtain appropriate professional advice. Under no circumstances MSRTC will be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website. These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.